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Delivery and returns.
Free Irish delivery over €100, 30 days to return, and free size exchanges.
Delivery
| Where | Cost | Usually arrives |
|---|---|---|
| Ireland | Free over €100, otherwise €3 | 1 to 3 working days |
| Northern Ireland, Great Britain and the rest of Europe | Shown at checkout for your address | Shown at checkout for your address |
Every order is tracked. You get a tracking link by email as soon as your parcel is on its way, and the delivery cost, if any, is shown at checkout before you pay.
Shipping outside the EU, including Great Britain, can involve import duties set by the destination country. Checkout shows anything due before you pay.
Returns and exchanges
You have 30 days from delivery to return or exchange. Items need to be unworn and unwashed, with tags attached and in the original packaging.
- Email hello@jod-z.com or use the contact form with your order number, what you are sending back and, for an exchange, the size you need.
- We reply with the returns address and instructions.
- Once the parcel reaches us and is checked, we send out your new size or refund your original payment method, and email you to confirm. Your bank may take a few days to show a refund.
Size exchanges are free. Wrong size? We send you a returns label and post out the size you need, at no cost to you.
Faulty items are covered. If an item is faulty or we sent the wrong one, we cover the postage and put it right.
Change of mind? Return unworn items within 30 days for a refund. Return postage for a change of mind is yours.
Please do not send items back without contacting us first, so we can match the parcel to your order.
Your legal rights
If you live in the EU you also have the legal right to cancel any online order within 14 days of receiving it, without giving a reason, including sale items. Our 30-day returns policy sits on top of that right and does not replace it. To cancel, tell us by email or the contact form. You pay the cost of returning the goods unless they are faulty or we sent the wrong item.
Damaged or wrong item
Check your order when it arrives. If anything is faulty, damaged or not what you ordered, contact us straight away with a photo and we will put it right at no cost to you. This does not affect your rights under the Consumer Rights Act 2022.
Questions
Email hello@jod-z.com. A real person replies within one working day.
